Team-led
Shared inbox
The inbox is the room. A call, a message, and an SMS are doors into the same customer, with assignment, notes, and a handoff a teammate can pick up.
Shared inbox
3 openCan I change the address? I'm not home today.
Assigned to Ifeoma. The last call is on this same customer.
What you get
01
One timeline, whichever door they used
Voice, messaging, and SMS land on one customer. The story does not reset.
02
Statuses a shift can run
Open, Pending, Resolved, Closed. Mine, the department’s, or unassigned. Notes survive the handover.
03
The pass is a first-class event
When a bot hands the thread to a person, the messages and the internal note are already there.
Works with the rest of Nandi
Team-led
Voice
A business number for the calls you place and the calls you answer. The minute is airtime.
Team-led
Messaging
WhatsApp and Telegram are free services you connect. SMS sits on the same timeline, billed per message.
AI-assisted
AI Assist
Sentiment, a read of the conversation, and a draft. The person still sends.
Three steps
01
Open the queue
See what is mine, what is unassigned, and what is waiting on a customer.
02
Read the timeline
The last call and the last message are on the same customer.
03
Answer once
Reply on the channel they used. The status and the note stay with the thread.
Ready to run sales and support from one contact center?
Early access is open.
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