AI-assisted
AI Assist
Assist is how the floor understands a conversation while it is still open. It reads sentiment, what was asked, and the next line. It does not talk to the customer, and it does not press send. The person does.
The thread
Where is my delivery?
Amara · WhatsApp · still open
Draft · AI Assist
The crates left this morning. I can change the address if the driver has not left the depot.
You send
The reply box is empty until you place a draft or write your own.
What you get
01
Sentiment while the customer is still talking
How the conversation feels, and what the customer asked, beside the thread. It is a reading, not a score to game.
02
Conversational analysis when it ends
What happened, the outcome, and the next action. Three lines, short enough to trust.
03
The note is already in the thread
After-call notes land on the customer. Nobody goes home owing the timeline a paragraph.
Works with the rest of Nandi
Team-led
Shared inbox
One shared inbox. One customer timeline. Statuses a floor can actually run.
AI-led
AI Agents
Labeled agents that place outbound calls and receive inbound ones, on the number you already publish.
Team-led
Voice
A business number for the calls you place and the calls you answer. The minute is airtime.
Three steps
01
Open any thread
Read three lines before you ask the customer to repeat themselves.
02
Edit the draft
Suggested replies wait. The agent changes what is wrong and sends.
03
Leave the note behind
The next person on the shift starts from the thread, not from a guess.
Ready to run sales and support from one contact center?
Early access is open.
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