AI-led
AI Agents
AI Agents carry a call the floor cannot. A labeled agent can place the outbound call or receive the one that comes in, on the same number, and write it to the shared inbox. When a person should take over, the transcript, the sentiment, and the intent come with the handoff.
Receives the call after hours. Hours, a first question, order status.
Handed to the desk with the transcript. Marked as AI.
What you get
01
AI Receptionist
Receives the call after hours and on overflow. Hours, a first question, order status. The customer reaches the same number, and the agent is marked as AI in the inbox.
02
AI Sales Agent
Places the outbound call when the floor is in another conversation. It qualifies the simple ask, then hands the deal to a person with the transcript attached.
03
AI Support Agent
Receives the routine support call and the message on the same inbox. A person still owns the exceptions. The handoff includes what was asked and which department owns it.
Works with the rest of Nandi
Three steps
01
Choose the gap
After hours, overflow, or the questions that do not need a person.
02
Point it at a queue
Same number. Same department. Marked as AI in the timeline.
03
Read the handoff
A person takes the thread with the transcript attached, not a missed call.
Ready to run sales and support from one contact center?
Early access is open.
No credit card · Free inbox · Live in under 12 minutes